Refund policy

Returns & Refunds

We want you to be happy with your Binks & Bo order 🤎
If something isn’t quite right, we’ll always do our best to help — but as a small, family-run brand with hand-printed garments, we do have a few important things to keep in mind.

Important Information

• Our returns policy is 30 days from the day you receive your order.
• Items must be unworn, unused, with tags, and in original packaging (packing slip included where applicable).
• Because we’re able to resell returned items, shipping costs are non-refundable.

Starting a Return 

Click here to start your return. 

Once your return request has been submitted, please send your item(s) to the return address provided in your confirmation email.

When we receive your return, we will inspect the item(s) to ensure they meet our returns conditions. 

Please note that return postage costs are the responsibility of the customer. We are unable to accept unpaid parcels.

Damages & Issues

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can put it right.

Non-Returnable Items

We cannot accept returns for socks (for hygiene reasons), sale items, gift cards, custom / made-to-order sizes

If you’re unsure, get in contact, we’re always happy to help.

Exchanges

The fastest way to get the item you want is to return your original order, and once it’s been accepted, place a new order for your preferred item.

Refunds

Once we receive and inspect your return, we’ll let you know if it’s been approved.
Approved refunds are processed back to your original payment method, though banks may take 5–7 working days to show the funds.